WONDERNET

WonderNet had a vision to bring quality broadband internet access to all Africans and extended their network and services throughout Africa to become a premier network and ICT company. They are finally seeing their vision become a reality, bringing quality broadband Internet to all South Africans with a fibre to the home offering.

Areas of Focus

UX/UI | PWA | Business Analysis

Deliverables

Prototypes | Mobile | Web

Tools

Vue.js | Nuxt| Axiros | Adobe XD

Timeline

5 months

The Project.

Seacom approached Amoeba TSC for a solution to provide a turnkey virtual ISP platform. The platform had to provide a full end-to-end customer journey. Amoeba TSC partnered with JustSolve to implement the solution. To manage customers and the services they interact with in real time, JustSolve had to integrate several systems through their JIL integration layer. 

The Challenge.

Competitive Market

The majority of the FTTH ISP players have been in the market for several years and have their systems and processes bedded down. WonderNet had to hit the ground running and did not have the luxury of developing a bespoke solution from the ground up.

Time to Market

Seacom wanted to launch a consumer ISP focused on the FTTH industry and required a turnkey solution which gave them a competitive edge by nature of its superior digital customer experience interface, integrated with delivery and fulfilment and partner systems. To be competitive, the window of opportunity was small and speed to market was essential.

Multiple Integrations

To leverage existing investments and create a consolidated, all-in-one solution, several systems had to be integrated including OSS/BSS, 3rd party payment gateway, 3rd party services API’s, 3rd party auto configuration services (ACS) as well as a field force workflow engine. Integration and automation across multiple cloud-based platforms was required – delivering a single PaaS solution.

“The end-product by far exceeded our expectations. We were also extremely appreciative of the team’s willingness to adapt to changing requirements based on market needs and flexible trouble shooting to find solutions to complex problems.”

Expected Outcome.

A Turnkey Solution

Key expected outcome was a turnkey solution covering all aspects of an ISP business that would have taken years to develop in-house.

Due to the nature of the managed solution, it means that WonderNet does not have to be concerned about the platform and the day-to-day operations thereof, and can focus on running the business, optimising processes, driving sales and creating more revenue generating activities.

Our Approach.

Listen to client needs

WonderNet required their application to work on both web and mobile and we had to evaluatehow we could minimise re-work and duplication for a more cost-effective solution.

Prototype

We started by creating mock-ups based on the clients’ initial ideas. Once the first draft was created, this was presented to the client and we gathered their feedback and adjusted as needed. Once the mock-ups were signed off, we were ready to start with development.

Continuous Feedback

The WonderNet team gave us their initial vision to kick off the project. We then took the reins to build a solution to fulfil this vision in the best way possible. The client provided feedback through the different stages of the project, and we took an agile approach to incorporate feedback and user journey changes on the fly.

The Solution.

Progressive Web-App

A PWA was chosen as it works wherever, immediately, and is a more cost-effective solution. PWAs support mobile and desktop web application at the same time, are not deployed to the App stores and are easier to maintain, and also SEO enabled so that customers can easily find them using traditional search engines.

JIL

The JustSolve Integration Layer (JIL) is built on Microsoft Azure and consists of Logic Apps and Function Apps to integrate with 3rd party systems like Netcash, Axiros, Centricity, Clickatell and AgilityGIS.

Continuous Feedback

The WonderNet team gave us their initial vision to kick off the project. We then took the reins to build a solution to fulfil this vision in the best way possible. The client provided feedback through the different stages of the project, and we took an agile approach to incorporate feedback and user journey changes on the fly.

“Absolute pleasure and a professional team to work with.
We were also extremely appreciative of the team’s willingness to adapt to changing requirements based on market needs and flexible trouble shooting to find solutions to complex problems.
We are committed to a long-term relationship and future projects with the Amoeba TSC and JustSolve teams.”

Matthew Campbell

Head of SME and FTTH, WonderNet

The Outcome.

Increased Sales

Improved Efficiency

Reduced Overheads

Increased On-Boarding Ease

Growth without Headcount

Debt Collection Improvement

Why JustSolve.

Experience was the key differentiator.

The relevant industry experience that Amoeba TSC brought, together with the technology and development experience from JustSolve, resulted in a solution that captured years of experience in only a couple of months. The SaaS solution enabled WonderNet to benefit from lessons learned without having to go through a steep learning curve.